Terms & Conditions
About Us Fun Depot is completely dedicated to your total satisfaction. If you have any suggestions or comments please Email us: firstname.lastname@example.org
Fun Depot Office Opening Times
Monday 09.00am till 5.30pm
Tuesday 09.00am till 5.30pm
Wednesday 09.00am till 5.30pm
Thursday 09.00am till 5.30pm
Friday 09.00am till 5.30pm
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and this puts them into the Shopping Basket. After you have finished your selection, click on "Check out" and you will be asked for a few details that we need to be able to satisfy the order. We accept all major credit or debit card payment except American Express (including Solo and Visa Electron). Please make your cheque payable to Fun Depot at 52-54 Tulketh Road, Ashton on Ribble, Preston, Lancashire, UK, PR2 1AQ. We do not charge for any item until it has been picked and ready for shipping. Back ordered items are not charged until they are shipped. You may send your credit card information via phone and e-mail. This however is not a secure line. Placing an order on this website is a binding agreement and by making a purchase you are stating that you are over 18 and able to enter into such an agreement.
If you change your mind and wish to cancel an order please contact us within 24 hours, if it is over 24 hours since you placed the order then Fun Depot reserves the right to charge for this if the payment has been released or the shipping labels processed.
Please note if you try placing an order with an international credit card being delivered to a uk address (or vice versa) this order may be cancelled if our payment provider cannot fully check the addresses given. We will contact you asap if this is the case.
A contact telephone number has to be given when placing your order, this is so we can contact you quickly if needed and also if the couriers have a problem with details on the delivery address. If no number is provided we will not post the goods out and will contact you.
We will only dispatch to a PayPal verified address. Please ensure your PayPal account status BEFORE committing to purchase. If payment is received via PayPal from a non verified address we will not dispatch until either your PayPal account has a verified address or a different form of payment is arranged.
SHIPPING AND HANDLING
*Fun Depot only ships it's products to the United Kingdom.*
Fun Depot will ship the goods as itemised if available. Postage is free to England, Wales and southern Scotland. All goods will be shipped and handled by Royal mail or which ever courier our suppliers choose in the UK on a 3-5 day service and will require a signature.
POSTAGE CHARGES AND DELIVERY TIME
We do not offer a Saturday delivery. All orders are delivered per working day.
Delivery to England, Wales, and southern Scotland is FREE. This applies to standard postage only.
All parcels are posted on a 3-5 day service, and if you place your order before 12.00pm it will be dispatched the same working day, please check emails incase there is a problem with the order.
If the customer leaves a note for the driver to leave a parcel, if the driver follows this, Fun Depot will have no responsibility for the parcel and will not help the customer if parcel is lost or stolen.
Please check all packages delivered by the courier before signing for them to check they have not been tampered with, if they look to have been then please check the contents and if necessary refuse the delivery, if anything is not noted on the tracking details or drivers report, Fun Depot will have no responsibility for the parcel.
In a situation where re-delivery is required, or the customer does not make appropriate action to receive or collect there parcel and is returned to us. Or refuses the parcel Fun Depot reserves the right to charge for this at cost price to you at the postage company's pricing which can be substantially more than the original postage costs. In the case of late delivery Fun Depot will not be held responsible.
For deliveries to North Scotland, Scottish islands, Isle of Wight, N.Ireland and the Channel Islands please note that there is a different pricing structure. If you are unsure please ring on 01772 333508.
Here are a list of postcodes classified as the area you are in, if you have chosen wrongly when placing your order we will contact you with the error and give you the correct postage costs which you can either agree to or cancel your order.
North Scotland Scottish Islands and N.Ireland. postcode area, please check so you can input the correct area when ordering
AB31 - AB38, AB41 - AB45, AB51 - AB36, FK19 - FK21, HS1 - HS9, IV1- IV28 IV30- IV32, IV40 - IV49, IV51 -IV56, KA27- KA28 KW1 - KW17, PA28 - PA49, PA60 - PA78, PH1, PH5 - PH10, PH15 - PH27, PH30 - PH44 ZE1-ZE3
Lost or Late deliveries.
If a parcel is lost or late, Fun Depot cannot be directly responsible, as your parcel is in the hands of a postage/courier company. In the unlikely event of a lost parcel, Fun Depot will wait until confirmation from either Royal Mail or whichever courier is used, that the parcel has been lost, and in most cases will be approx 21 working days after dispatch. Before this we are unable to send replacement parcels or issue a refund. Only when we have confirmation will this happen.
In regards to international Deliveries
Fun Depot reserve the right to cancel or stop any order if we believe there is a problem or the goods are too fragile for international delivery, you will be informed and your money returned to you in full.
As we use either interparcel.com or the Royal Mail to deliver international parcels, All our delivery times are as best as we can give you and what we are provided, but please note we cannot be held responsible if these times do take longer as we cannot guarantee the service from international companies used by interparcel.com and Royal Mail. We allow 20 working days for items to arrive at European destinations and 25 working days for the rest of the world, so cannot accept a parcel missing/lost until at least 20 or 25 working days have passed since the item was posted.
Please note if you try placing an order with an international credit card being delivered to a uk address (or vice versa) this order may be cancelled if our payment provider cannot fully check the address's given. We will contact you asap if this is the case.
You will receive an e-mail on the day of dispatch informing you of your tracking number so you can track the parcel, as international delivery times to different destinations vary please keep tracking your parcel just incase there is a problem with delivery.
Delivery Schedule We will try our best to process your order in time for delivery the next two business days. However, because we use a wide range of suppliers delivery times may vary. All products are sent out on free delivery. You must process your order before 12pm on day of purchasing to be dispatched that day, otherwise it will be the day after (unless it’s a Saturday, Sunday or a Bank Holiday as we are closed, so will be the next working day). Once processed your order will be dispatched that day. Some products are not held in stock and are therefore shipped as soon as possible. If this is the case we will inform you of an approximate delivery date as soon as we can by email. For most products, delivery time is 3-5 working days.
You will receive an e-mail on the day of dispatch informing you of your tracking number so you can track the parcel. Couriers can deliver anytime during the day up to 6pm monday-friday. If you haven't heard anything from either ourselves or the delivery companies within 2 working days from the date of the dispatch email, please contact us.
A signature must be obtained by our couriers and to that end someone must be present at the delivery address given between 9am and 6pm the working day after the dispatch email is sent. If this is not the case please contact the couriers to arrange re-delivery or to collect the item. Failure to contact the couriers may result in the item being returned to us and may also result in liability for any additional postage charges which are incurred by Fun Depot.
You will be sent a delivery note within your package, if you require an invoice for your order please email us at: email@example.com
Back Orders If your item is not in stock, You will always be emailed or telephoned with the option to cancel your order if you would rather not wait.
Tax Charges For orders made in the UK and to EC countries 20% VAT is included.
We are able to take off the VAT for orders being exported to non EU countries. This will be processed without the VAT through the checkout process of the website. If you have any questions then please don't hesitate to contact us.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held anywhere in clear text on either our computers or on the internet.
Guarantee We guarantee your satisfaction. However, we cannot exchange if goods have been worn, damaged, without the tags attached or in any way which would hinder selling on unless a genuine fault exists. Please note, although we do our best to make sure all products are usable before we send, we ask all our customers to check everything is there before using it out in the field. We will not be held responsible for customer’s who do not check items before going on there trip.
Fun Depot does their best to keep our prices as low as possible, but if a human error occurs where a mistake is made in the advertised price Fun Depot reserve the right not to process the order, you will be contacted ASAP with the correct price and the option whether to agree or not. By accepting the terms and conditions you agree to this.
Please note that most items on the website do not match in store prices, Most products are reduced on the website and prices will not be matched in store.
Contact Us If you need to reach us, please Email us at firstname.lastname@example.org. Alternatively, you can call on 01772 333508 (International +44 <phone without first zero>) or write to us at Fun Depot, Fun Towers, 54 Tulketh Road, Ashton-on-Ribble, Preston, Lancashire, PR2 1AQ, United Kingdom.
In agreeing to these terms and conditions customers agree to receive information from Fun Depot Ltd via email about special offers, new products etc.
Returns Policy 1. We can accept goods back for exchange or refund only if the goods are of re-saleable quality and all labels and relevant paperwork are present. Return your parcel to Fun Depot, Fun Towers, 54 Tulketh Road, Ashton-on-Ribble, Preston, Lancashire, PR2 1AQ
ALL PRODUCTS HAVE TO BE RETURNED WITH THE ORIGINAL LABELS/SWING TAGS ATTACHED. If a product has no labels when dispatching this will be marked on your packing list.
We will not accept products back that have been used, or not in a re-saleable condition i.e animal hair's, odours from smoke or fragrances.
Please enclose a covering letter with your order details explaining what you would like to do, All contact for returns must be done via letter or email ONLY.
2. Fun Depot retains discretion as to whether to accept unwanted goods after a period of 28 days. If Fun Depot decides to exercise this discretion there will be a 10% restocking fee for the item. This fee will be subtracted from the value of the refund/exchange.
3. It is strongly recommended that you return the item by recorded delivery or courier with the correct amount of insurance as we cannot be held responsible for any returning items lost in transit.
4. If your parcel turns up, with either the wrong item or missing items, Fun Depot have to be informed of the mistake within 7 days, otherwise this will indicate your parcels are all correct and present.
5. On all exchanges an amount for handling and / or re-postage is charged. This can sometimes be more expensive than original purchase, but you will be informed if it is.
6. On all unwanted goods return postage is the responsibility of the customer. Any postage costs incurred by Fun Depot in initially dispatching the order will be subtracted from the value of the refund/exchange, This does not affect your statutory rights.
7. If you have received a faulty item upon delivery then we must be informed within 14 days of being delivered or before the item has been used otherwise it will be taken that the item has arrived safely and without fault. This also is the case if you have not inspected your goods before usage.
8. In the case of faulty products please contact us to arrange for it to be returned. When it has been returned and a genuine fault has been identified we will either dispatch a replacement or offer a full refund. The refund will be issued as soon as possible however, by law 30 days is considered a reasonable period of time.
9. Footwear Returns:
All footwear purchased online is done so at your own risk with regards to the fit of the footwear. Warranty on footwear does not cover damage deriving from : inappropriate use of the footwear; incorrect or absent product care; improper repairs; modifications or alterations of the footwear and general wear and tear. The postage on your first purchase is the cost stated on the checkout page. If you wish to refund or change your boots for what ever reason, you are more than welcome to do so, as long as they are unworn, untreated and still in their original packaging. Please be aware that you will be responsible for all postage cost after the original purchase. These will be higher than the original costs as the original postage cost is subsidised by Fun Depot.
Please contact us before returning any footwear that has been used/worn/leaking as we may be able to resolve the problem first, saving postage costs.
The above points do not affect your statutory rights.